Refund missing
Your return or cancellation was confirmed, but the money has not arrived.
- Order or contract number
- Return receipt or cancellation confirmation
Create a complaint letter with AI
Your complaint. Professionally written.
Describe what happened and Reklaio helps you prepare a suitable complaint letter. Keep evidence, communication and deadlines organised in one clear case file.
Start for free · no credit card required
AI-assisted lettersProtected documentsAutomatic deadline remindersNo legal advice
One case fileEverything in one place
Clear timelineTrack promises and events
Case assistantSee what is missing and what comes next
Free + ProCore tools are free, AI is optional with Pro
Common consumer cases
Start with the right structure
Each case type guides you through the relevant details and shows which evidence can help.
Delivery missing
Your parcel is late, missing or incorrectly marked as delivered.
- Order number and purchase date
- Tracking number and tracking history
Product faulty or incorrect
A defect, shipping damage, incorrect item or incomplete order.
- Invoice or order confirmation
- Photos of the defect or incorrect item
Cancellation ignored
The provider does not confirm your cancellation, renews the contract or charges you again.
- Contract or customer number
- Cancellation notice and proof of delivery
A transparent process
From the problem to your next step
Reklaio does not replace legal advice. It keeps your information complete, organised and available on time.
01
Create a case
Choose the situation and record the key details.
02
Collect evidence
Store invoices, emails, photos and other documents securely.
03
Track deadlines
See open dates in one place and receive automatic reminders.
04
See the next step
The case assistant checks completeness and prioritises the appropriate action.
Frequently asked questions
What Reklaio does for you
Clear answers about pricing, privacy and the difference between organisation and legal advice.
Can I use Reklaio for free?
Yes. Case files, evidence, deadlines, tasks, templates, email, the case assistant and PDF export are included with Free. Optional AI features require Reklaio Pro.
Does Reklaio create complaint letters?
Reklaio provides proven templates and, with Pro, can prepare an individual draft from the case details you confirm. You review and send every letter yourself.
Is Reklaio legal advice?
No. Reklaio organises information and helps with clear wording, but it does not make a binding assessment of your claim or the legal action required in an individual case.
Where are my documents stored?
Your private case files and documents are stored on Reklaio infrastructure in Germany and are not publicly accessible.
Ready to make your complaint?